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Confusing and Outdated User Interface: Several users have found the user interface of SurveyMonkey to be confusing, difficult to navigate, …
Starting at $27 Per User Per Month (billed annually)
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What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…
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Popular Features
- Response tracking (73)9.595%
- Standard reports (73)9.393%
- Multiple question types (74)9.191%
- Survey templates (71)9.090%
Reviewer Pros & Cons
Pricing
Business Plan - Team Advantage
$27
Cloud
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Cloud
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Cloud
Per User Per Month (billed annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Competitors
- Tech Details
- FAQs
What is SurveyMonkey?
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
SurveyMonkey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/
SurveyMonkey Integrations
SurveyMonkey Competitors
SurveyMonkey Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.
Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.5.
The most common users of SurveyMonkey are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(1055)Attribute Ratings
Reviews
(1-25 of 55)Companies can't remove reviews or game the system. Here's why
September 01, 2023
Best Survey Tool
Score 9 out of 10
Vetted Review
Verified User
I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to the public, it's very useful and user-friendly.
- Building survey questions
- Many options to distribute the survey
- Analyzing the survey result
- Building the survey could be easier when moving questions
- Putting the questions in specific order takes some time, it can be easier in other softwares
July 09, 2022
Only 2 devices per account?!
Score 2 out of 10
Vetted Review
Verified User
We survey students after course completion.
- Recipients don't have any complaints
- Number of devices is incredibly limited
December 30, 2021
[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions
Score 1 out of 10
Vetted Review
Verified User
[In my experience,] the SurveyMonkey team decided to push through the renewal without our consent, and [I believe they] are now providing false information concerning the renewal conditions. [In my opinion, you should] please note that their conditions do not respect Consumer Laws. [I feel that] this is considered fraud. [Because of our experience,] we recently decided to cancel our renewal subscription because our teams using the survey functionalities [feel that] the product [is] archaic and very costly for what it provides. [I believe] other products in the market do a better job for less. We are now turning to other products and companies that are worthy of our business. [Personally,] we do not tolerate fraud and misuse of consumer conditions.
- Building a question
- [I believe that the] renewal conditions [could be done differently].
- [I think that the] survey functionality beyond the questions [is] archaic and dysfunctional.
- [In my opinion, the] graphs are rudimentary and are not usable when presenting results.
September 05, 2021
And the SurveyMonkey says........
[Survey Monkey] allows us to conduct quick surveys on employee engagement.
- Employee Engagement
- Customer Feedback
- Easy to set up
- Training feedback
- subscription cost
- Social engagement
- Data analysis
July 29, 2021
Super Easy Survey Creation
We use SurveyMonkey on occasion to administer client satisfaction surveys. In the past, we've also used it for employee satisfaction. It's a very user-friendly application that enables us to quickly create custom questions in a variety of formats and offers solutions for easy analysis of results. It also enables anonymous participation.
- User friendly interface
- Good options for customizability in terms of questions format and logic
- Decent branding and design options
- Good interface for tracking, notifying survey participants, and analysis
- More design customizability would be nice
July 06, 2021
SurveyMonkey, easy and fun enough for a monkey.
SurveyMonkey is an easy to use service by the company and consumer. Individuals on marketing or account management utilize the service to get feedback and/or reviews about their experience with our product and how well we're servicing them.
The surveys are both easy and fun to build on SurveyMonkey. With simple 1 to 10 scale question, multiple choice, short answers, and more the process of building a survey is very fluid. This translates well for a product that any type of individual without computer experience could easily compete.
The surveys are both easy and fun to build on SurveyMonkey. With simple 1 to 10 scale question, multiple choice, short answers, and more the process of building a survey is very fluid. This translates well for a product that any type of individual without computer experience could easily compete.
- Quick surveys
- Detailed feedback
- Engaging
- Easy
- Fun
- Entertaining
- Data
- Information
- Better marketing to consumers
- Custom URL's
- Consumer login to see their surveys
June 14, 2021
SurveyMonkey - simple and user-friendly
We use SurveyMonkey across our organization for external website forms and internal polling needs. It's an easy to use software to collect multiple responses from multiple parties for multiple scenarios. We are in the process of switching to Titan Forms or Wufoo for our external forms as Titan Forms can sync with our database and Wufoo has better payment integration.
- User-friendly
- Good at gathering feedback
- Lots of templates
- Not as robust as other survey programs
- Need to pay for premium subscription to access advanced features
- Doesn't integrate as well as other survey programs
June 11, 2021
SurveyMonkey Review
Score 1 out of 10
Vetted Review
Verified User
As a consultant to nonprofit organizations, I use Survey Monkey to gauge stakeholder opinions on controversial issues like homelessness. I use the product to design and solicit participation in online opinion polling.
- It's easy to use. The process of writing, editing, and formatting surveys is extremely fun.
- It allows for easy mailing out of questionnaires to respondents through either links or direct mailing. It can manage products for you.
- It makes analysis of results amazingly easy and creates appealing graphics.
- My biggest problem is customer service. I made an error. I purchased an expensive option - cross tabs - at $900 and realized (too late) that I didn't need it. When I tried to get my money back and "return" the product, I was greeted with no sympathy. They said, "You signed the agreement."
May 18, 2021
Easy to use software to build surveys, quizzes, internal 360 reviews, and much much more!!
We developed 360 evaluations for our team using SurveyMonkey. The software made it easy for us to email the survey to each team member and really gave us some valuable insight from our team. We have also used SurveyMonkey for pulse points on our team's overall engagement with our hospital. We also used SurveyMonkey to develop surveys with our clients to determine interest in various products/services.
- SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
- I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
- The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
- I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
- I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options.
- Embedding the surveys into a webpage, like WordPress is not as seamless as other services.
May 17, 2021
Survey says.... Totally disappointed
I used [SurveyMonkey] to set up a survey for limited use in a non-profit organization and was surprised when the survey responses topped more than 40 that I could not access the results. This was not made clear when I was setting up the survey. I had used SurveyMonkey in the past with my organization, however it had switched over to another platform. I formerly trusted SurveyMonkey.
- Easy to set up survey questions
- More and more features are moving to paid functionality
May 13, 2021
Beautiful and modern survey forms
With the help of SurveyMonkey it is very convenient to carry out a survey of customers. With the help of this service, you can quickly create a beautiful and convenient survey, while not worrying about the technical side of the issue. Thus, the problem of customer feedback is easily and conveniently solved.
- The ability to easily create an online survey without worrying about technical issues.
- Possibility to send a link to the survey form via email.
- Modern style and design for survey forms.
- In some cases, the link to the survey form is very long.
May 12, 2021
Easy data collection and data review!
We have used SurveyMonkey both internally with staff, and externally with previous and current clients to capture data on performance, and experience. It allows us to collect data in an efficient way, with reports that are easy to navigate, and allow us to see an overview of data, but also dial in to specifics.
- Easy to build surveys
- Simple to navigate as a user taking a survey
- Easy to read data collection
- A little more flexibility in reviewing data points
- More customization options are always a plus
April 29, 2021
Global leader in online survey projects
SurveyMonkey is being used across our organization to conduct market research and gather customer feedback. It is also used to gather employee feedback within the organization by filing out surveys that are shared across teams. Whether simple or complex surveys are created within minutes and reaching millions of respondents to collect and analyze data has become hassle free through SurveyMonkey.
- A wide question bank that offers customization questions of different types such as market research, customer satisfaction, employee feedback, demographics etc.
- The surveys can be customized to match our brand by adding the company logo, company name and images.
- One handy URL to collect responses from millions of respondents.
- More options to customize the look of the surveys for a full custom branding
- They should be able to offer live support within their site for faster communication with users.
April 28, 2021
A must-have tool for research
We use SurveyMonkey at very specific moments, It is not an everyday tool for me, but without a doubt a very important one at the right time. As a designer, I'm constantly trying to reach out to what our customers think about new features, implementations, and also to collect information when starting a new project.
- Great template options
- Responsive and great user interface
- Data display
- A monthly subscription requires a minimum of three users at $25 per user. As I already said that this is not an everyday tool, it turns out to be a very expensive tool.
- The basic plan is limited to 10 questions.
- The collected data dashboards are not as beautiful as they could be.
April 16, 2021
SurveyMonkey excellent for staff feedback
I use it to administer surveys to our internal staff as a way to gather questions about area where staff need training and assistance. I typically make the surveys very short so people dont just click thru. Minimal text as well. Survey monkey is excellent for short surveys. Very easy to set up.
- very easy to set up a survey
- helpful templates
- easy modules to gather feedback and export to excel
- support is mostly zen desk which stinks
- limited electronic resources
April 13, 2021
Once you try SurveyMonkey, you'll be hooked
SurveyMonkey is an essential tool across our entire organization. It's used for employee feedback after onboarding and training sessions, for assessment and measurement of employee satisfaction levels, for assessment and measurement of customer satisfaction, and to minimize customer attrition. Anytime we need to generally assess how are people, products, or technology solutions are being perceived, survey monkey is an effective solution.
- Customer service feedback
- Employee feedback
- Product feature assessment
- Analytics management
My organization uses SurveyMonkey for B2C clients to survey current and potential customers to gauge interest in possible expansions to the product line or preferred versions of new product packaging; for B2B clients, we use SurveyMonkey to do occasional check-ins with customers to make sure their needs/our services are aligned, and also to get feedback on events to make them more impactful the next time around.
- Intuitive survey-building interface with many possible question types
- Allows to pay for targeted survey respondents if you don't have audience already
- Multiple methods for distributing services, makes easy to disseminate
- Not enough on the design-customization side to fully brand surveys in the way you'd always want to
- Pricing models are not always well-fitted to business needs or company size
- Customer service can be subpar
April 07, 2021
Can't Go Wrong!
We use SurveyMonkey to survey our partners, primarily. We are a grant-making organization and work with over 100 different nonprofits. SurveyMonkey helps us achieve insights into their needs, their context, their service areas, etc. It helps us to gather data in a quick manner and evaluate it- rather than having just 1 call at a time with our partners.
- Variety of questions
- Data analysis
- Easy to Use
- Have to upgrade for certain questions.
- Not very collaborative.
- Hard to access results later, especially with a different membership.
Score 1 out of 10
Vetted Review
Verified User
We use SurveyMonkey to ask new customers about the reasons they chose our service during our onboarding process, and to send client satisfaction surveys around the midpoint of our service. We gather ratings and also unstructured qualitative comments.
- Reminders: anyone who didn't answer the survey can be sent a reminder
- Simple web interface requires no training to use
- Pricing policies are unreasonable and unaffordable; as the CEO, I want to allow my assistant to use my account to send surveys, but this is prohibited and prevented technically
- Customer service was unhelpful in addressing my issues
March 04, 2021
Great for those new to market research
We are a small marketing firm that cannot afford to use the "high-priced" survey tools. We like to use SurveyMonkey to test out concepts for our clients and prospects as well as learn more about a specific market or industry without spending our limited funds on a research tool. It's great at providing a quick snapshot of a product or service.
- It's very cost-effective.
- It's very intuitive.
- Very robust with features like data analysis, skip logic, etc.
- More complex questions are a bit of a challenge to format in the software.
- While it does have a ton of free features - It would be nice if they could add a few of the premium (paid) features to the free version.
- The fact that their logo appears on the survey is a bit disconcerting, but I think many folks have come to accept this.
Score 1 out of 10
Vetted Review
Verified User
Having used SurveyMonkey many years ago, it was my go to tool for a recent survey to members of a not for profit sports club that I captain.
- Reasonably easy to setup a survey with answers provided using various mechanisms
- Good reporting on survey results
- Deceptive business practices
- "Free basic" version is promoted on site but details on limitations difficult to find
- Very expensive and not suitable for the likes of a community sports club wanting to do a one off survey of members.
Score 9 out of 10
Vetted Review
Verified User
We mainly use SurveyMonkey throughout the organization to carry out surveys where everyone participates and contributes their personal opinion on various issues that concern us in general, regarding the organization of work and commercial plans. With surveys, we revolutionize the way we collect information, it is now more effective, speeding up data collection and processing. Now with the COVID-19, we can do remote work and be able to follow up on employee and customer feedback.
- It is fairly affordable with respect to the features it offers.
- I can create as many survey quantities as I want without limitations.
- It also provides a wide variety of tools to configure and customize forms, with several languages available, predesigned templates and different text formats that make the experience more comfortable.
- It has a limitation in the integrations of applications.
- It needs a more interactive interface, its structure is somewhat boring.
- The file formats that can be added to surveys are few.
July 03, 2020
Avoid SurveyMonkey, deceptive practices, confusing, contradictory and poor customer service.
Score 1 out of 10
Vetted Review
Verified User
We used SurveyMonkey to get some basic responses to find out how post-COVID our customers viewed Opening Hours.
- Creating Surveys that are clear and simple.
- Presenting results.
- Simple links for customers to use.
- Poor billing and membership plan description.
- Deceptive business practices, charging for services not used.
- Customer service providing confused and contradictory responses.
- Ignoring customers when they don't like the situation.
- Don't follow requests to turn off auto billing.
- Dispute EU customer law, even when their own site states it correctly.
- Website is deliberately difficult to navigate around billing/accounts and pricing.
February 13, 2020
SurveyMonkey? I don't see why not
We have used SurveyMonkey on many occasions within our organization. The biggest purpose we use SurveyMonkey is to get a general vote on an idea, activity, etc. and we want to send it out to the team while keeping the votes anonymous. Examples of when we have used it is to determine where we should do our summer or holiday party, when we do fun superlative games within the office, or when we are decided on heavier topics within the office and want a general idea of what the team would like while maintaining their confidentiality.
- It does a great job by tailoring what you use it for, whether it's in college to do a survey for a project, see what the team wants to do for activities in the workplace, or even propose a new change to the company and get an idea of how people will react to this.
- I love that the answers provided by the users remain anonymous, this allows you to get an accurate answer.
- SurveyMonkey can be used in so many ways and I think so many people can use it for a variety of reasons, it'd be interesting to see how else they can grow into a new space.
- When waiting for results, since it is anonymous it doesn't tell you who has not completed the survey. If there was a way for it to constantly be in your inbox to prompt the person to complete it quickly, that'd be great.
SurveyMonkey is being used for customer event registration forms, customer event and initiative feedback forms, inside sales team call scripts and templates, internal initiative feedback and suggestion forms, anonymous team brainstorming.
- The surveys are easy to replicate, saving our team time to create any new surveys necessary.
- Surveys are easy to brand and personalise, which is necessary for any large company.
- Question suggestions and optimisation is both available and easy to use.
- Offering more integrations with other sites and services would be helpful.
- Additional design functionalities would be beneficial - for internal design teams for instance to be able to upload various designs seamlessly.
- Offer better management of team accounts - making it easier to automatically share all surveys regardless of the individual account (that is under a group company account).